Back to blog

How do we balance the benefits of AI progress with its disruptions?

AI and automation are changing the world. They are changing industries, allowing us to fix problems we previously thought were impossible, and simplifying our everyday lives. From mundane tasks being automated to the detection of hard-to-diagnose illnesses, the possibilities seem limitless. But with change comes challenges. Jobs are vanishing, industries are changing, and skills individuals have been using for decades are no longer applicable. This is an exciting time, but it is also a time of uncertainty.

Things are happening so quickly, and everyone is asking: how do we keep pace? How do we make sure that this rapid development benefits all of us, rather than leaving some behind? The solution could be in the way we approach AI, not as a replacement for human work but as a collaborator.

Working Together Instead of Replacing

Rather than considering AI something that will automatically replace workers, what if we considered it a partner? AI is able to assist people in doing their job better by executing tedious or difficult jobs so that there is room for creativity, planning, and human interaction. You can consider it a tool to complement what humans are already skilled at rather than rendering them useless altogether. For instance, in medicine, AI can be able to process much information within a short period but still require human physicians to explain the findings and communicate with patients. In arts and design careers, software such as AI computer-aided design tools can render work quicker without losing the human element that brings art or fiction to life.

Rethinking Education and Skills

There are quite a few who discuss AI in terms of coding and computer skills, but there is more to it. Based on my experience, the real workplace benefit of the future is derived from human capabilities: creativity, flexibility, and problem-solving. Machines are excellent at instructions and patterns but still lag in subtlety, intuition, and outside-the-box thinking.

We require an education system that is keeping up with this rate of change. Rather than just training someone for a specific job, we must educate them how to learn and how to adjust. These abilities will always be in demand, regardless of how work evolves. Lifelong learning courses could become the norm, enabling people to reskill for new professions as technology alters what is required.

Sharing the Benefits of Progress

The biggest challenge can be to make AI gains accessible to all. Currently, the availability of advanced technology is largely a matter of finances: those who can invest in AI get more efficient and competitive, while smaller enterprises or less developed nations struggle to maintain the pace. The same can be said of individuals. If only a minority get an opportunity to acquire education and resources that will enable them to thrive in an AI economy, inequality is heightened.

Suppose we designed policies that inverted this disparity? Governments and businesses might work together on programs that bring AI tools to more individuals, subsidising training programs, developing open-source platforms, or helping industries facing obsolescence. The objective should be to make AI a tool for leveling the field, not expanding the divide.

Is Disruption Inevitable?

Disruption is part of the normal progress. History is full of examples, such as the Industrial Revolution, the advent of electricity, and the expansion of the internet. Each of these disruptions brought difficulties, but all of them also brought much good. The test is to try to manage this period of disruption with care, ensuring that the price does not exceed the gain.

So the question is, can we learn quickly enough to manage the challenges that AI and automation bring? Can we create systems where all individuals can move forward, not just a select few? The answers aren't clear, but this much we know: how we navigate this period will determine not just the future of work, but the future of society.